VRC Managed Services - "A Commitment to Service Delivery"
In the new high end data user environment, VRC is ideally positioned to work with clients around the globe providing managed technical services to address the engineering, operational and business challenges.
VRC brings value by enabling operators, content providers and equipment manufacturers to thrive in the new "broadband" world maximizing technologies such as; GSM, EDGE, UMTS, HSPA, EVDO, WiMAX, LTE etc, and the ever evolving Generation "G" technologies.
VRC's network performance solutions focus on improving both the economic and technical efficiencies of wireless networks. VRC offers unrivaled expertise, independent tools, and tailor-made measurements and reporting to meet the our customer requirements. It is well known that today's networks need to operate at full efficiency with a minimal amount of maintenance to maximize both CAPEX and OPEX returns. VRC helps our customers achieve this by reviewing customer requirements to define measurable quality, capacity and cost objectives, whilst committing to sharing both risk and reward.
Our services include Network Audits from both QOS (Quality of Service) and QOE (Quality of Experience), perspectives, Analysis, Benchmarking, Radio Network Planning & Optimization, and Application and Handset Testing.
Please find full service offerings below (click for more information):
VRC provides our customers with know-how and expertise for radio network design and planning solutions. This is based on many years of experience in 2G, 2.5G and 3G technologies. Specific services that fall within this domain include: radio network design, nominal planning, RF propagation modeling, detailed design, frequency and scrambling code planning, neighbour list planning, detailed parameter and specification planning traffic engineering, inbuilding solutions, and project management to list but a few.
Network Performance Engineering is a solution that VRC consultants specialise and it is VRC's ultimate objective to assist our customers with improving network performance and reduce overall churn.
VRC network performance solutions are tailored to meet customer needs and range from a full turnkey / managed service solution to address the following, or hand picked, subject to specific customer needs:
- Frequency Planning / Retune
- Spectrum Re-Farming for emerging technologies
- Dropped Call Rate and Analysis
- Blocked Call Rate and Analysis
- Radio Site Surveys
- Pre & Post Launch Optimisation
- Single Cell/Site Function Checks
- Cluster Optimisation
- Network Performance Optimisation
- KPI Analysis & Reporting
- Network Traffic Monitoring
- Network Auditing (with and without Benchmarking)
- Data Network Services Analysis & Optimisation
- Process and Procedural Analysis and Reporting (including documentation management)
The networks of today require consistent monitoring, maintenance and vigilance to ensure that you are providing a reliable and quality of service to the end customer, and adherence to the end users service level agreements (SLAs), whether as an individual or as a VIP/Corporate subscriber.
The purpose of a VRC's detailed End-2-End (E2E) network audit is to establish a baseline that verifies and maximizes network performance by measurement and analysis of the; network design, voice and data quality, performance and process, network security and to identify and characterize the areas where improvement can, where applicable be achieved.
VRC network audit consultants engineers are uniquely qualified to assess an operators network and the audit service generally covers the key cities/areas and technologies of the layered technology footprint.
VRC's audit services will range in duration dependant on customer needs and are typically broken down into specific modules, and modules that can be fined tuned to meet specific customer requirements, as an example:
- Module 1 - Country Wide Drive Test/Benchmarking Campaign
- Module 2 - Network Audit Evaluation & KPI Analysis
- Module 3 - Project Reporting & Presentation.
- Module 4 - Follow-up & Recommendation Implementation.
VRC audit teams submit a detailed report with the problems identified along with a set of recommendations for implementation by the customer or VRC, with an overall objective to enhance the E2E quality of the network and enhance the customer perception of the networks performance.
Whilst VRC offers E2E network auditing services, clients have the benefit of selecting single elements from the overall E2E audit process. The elements include:
- Network Design (i.e. RF, Transmission & Core)
- Network Performance & Overall Quality
- Call Trace Analysis
- Process & Procedural
- Organisational
- Operations & Maintenance
- Network Security
VRC's objective is to allow our customers to choose a service that will minimize both OPEX and CAPEX by identifying areas within the network that can where necessary, be aligned to bring scalable efficiencies into the operation.
VRC has the experience with clients for vendor evaluation, selection and management of the infrastructure requirements, based on their fit with the business drivers.
This service can also include management and development of an RFP to infrastructure vendors. The service offering extends to RFP bid response evaluation and comparison services, taking into account factors such as vendor financial strength, the regional presence and support they offer, augmented solutions they can deliver, financial terms, technology, and past relationships.
